Mental Health & Psychosocial Support (MHPSS) Manager


To provide regular technical supervision, training, and coaching to MHPSS Officers delivering focused MHPSS services in multiple governorates; to develop and adapt evidence-based MHPSS training and educational materials in collaboration with the MHPSS Specialist, ensuring their relevance to the needs in each program location; to translate technical documents; and to oversee the implementation of robust record keeping systems at the field-level.



· Provide weekly structured supervision to MHPSS Officers to ensure that they are providing high-quality evidence-based psychosocial care and support to children in need, and provide da-to-day remote support on complex cases as needed.

· Support MHPSS Officers to develop child-centered care plans for the children and families under their care.

· Support and monitor the implementation of care plans, with special attention to risk assessment and safety concerns, and ensure proper documentation of decisions and outcomes.

· Lead regular (e.g. monthly) MHPSS case conferences for MHPSS Officers to discuss complex cases, share experiences, success stories, and lessons learned.

· Ensure the continuous professional development of MHPSS officers.

· Develop and revise case documentation forms and referral systems.

· Oversee the implementation of a safe confidential MHPSS record-keeping system, that complements the existing Child Protection Case Management system.

· Work with MHPSS Officers to identify their training needs and, with the support of the MHPSS Specialist, develop and adapt relevant training modules to ensure that the officers are equipped to provide safe and effective focused MHPSS services.

· With the support of the MHPSS specialist, collaborate with the MHPSS Officers in each location to develop and adapt MHPSS education and awareness materials relevant to MHPSS concerns in the local community.

· Collaborate with MEAL staff to oversee the field-level implementation of robust monitoring, evaluation and learning systems for MHPSS activities. Facilitate the collection and reporting of mental health program data, including data on patient outcomes (e.g. daily functioning, satisfaction with services etc.) and training effectiveness (e.g. pre- and post-knowledge tests, evaluation forms).

· Work with program and area managers at the field level to ensure that the necessary operational support is in place for MHPSS Officers to carry out their duties.

· Provide ongoing feedback to the MHPSS Specialist about operational needs and funding needs at each field location to inform proposal development and national, regional and global advocacy.

· Stay up-to-date on evidence-based psychological interventions and advances in the field of Child and Adolescent Psychology.

· Work with MHPSS Officers to identify potential partner organizations in each field location and develop collaborative partnerships to benefit from local expertise, develop local MHPSS capacity, and improve the local impact and sustainability of MHPSS activities.



Delivering results

Takes personal responsibility and holds others to account to deliver our ambitious goals for children, continually improving own performance or that of the team/ organisation.

Applying technical and professional expertise

Applies the required technical and professional expertise to the highest standards; promotes and shares best practice within and outside the organisation.

Working effectively with others

Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working

Communicating with impact

Communicates clearly and confidently with others to engage and influence; promotes dialogue and ensures timely and appropriate messages, building confidence and trust with others.



· Post-graduate in Clinical, Counselling, Educational or Developmental Psychology, with expertise in child and adolescent mental health.

· Minimum of 5 years of progressively responsible professional experience directly providing psychological services.

· Proven capacity to train, supervise, and coach staff in MHPSS technical skills and coordination.

· Experience developing evidence-based MHPSS training materials.

· Must be a motivated advocate for child and adolescent mental health and wellbeing

· Sound knowledge of IASC MHPSS guidelines, human rights, and protection in humanitarian contexts.

· Work experience in humanitarian emergencies or protracted-conflict settings.

· Strong interpersonal skills and the ability to work within different cultural environments.

· Ability to work flexibly and cope with stressful workloads and limited resources.

· Frequent travel to multiple field sites in both the KRI and Federal regions of Iraq.

· Strong organizational skills and ability to work with limited supervision.

· Competent in Microsoft Word, PowerPoint and Excel.

· Excellent written and verbal communication and reporting skills.

· Fluency in Arabic and English

· Comfortable with high levels of ambiguity and able to take decisions independently in a changing context.

· Commitment to Save the Children values and Child Safeguarding.



· Experience working with IDPs, refugees and returnees.

· Experience providing dedicated child and adolescent MHPSS services.


The duties and responsibilities listed are representative of the nature of work required and are not necessarily all-inclusive.

Position is subject to receipt of funds.

We strongly encourage females to apply.



The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.


We are working towards three breakthroughs in how the world treats children by 2030:

· No child dies from preventable causes before their 5th birthday

· All children learn from a quality basic education and that,

· Violence against children is no longer tolerated


We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at


We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Job description:

Find out more about this role by downloading the job description here Job description

Date advertised: 20 Aug 2019

Closing date: 23 Sep 2019 - 21:59 BST

Location: Erbil, Iraq

Department: Programme Operations

Type: Fixed-term contract

Schedule: Full-time

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