Human Resources Manager

The Opportunity

The HR Manager, with the support of Director of Support Services, is responsible for managing and leading human resources services and functions to a high quality in both a development and humanitarian response context, and for developing and executing a Human Resource strategy enabling the implementation of the overall Country Strategic Plan. 

The post holder will be accountable for the provision of effective HR services in the oPt CO. The post holder is expected to put in place and ensure the implementation of HR policies and practices consistent with SCI global policies and procedures and compliant with local labor regulations; to manage personnel recruitment, compensation and benefit packages; develop, deliver and promote learning and development plans for the Country Office, and play a key role in ensuring team competency and capacity to effectively deliver Programme activities in line with the strategic plans. Monitor and ensure the smooth running of the overall HR unit for the Country Office.  Look after staff wellbeing and ways to support staff.  Champion of a culture of pride by leading adherence to and implementation of Save the Children Code of Conduct, child safeguarding policy, Sexual harassment and PSEA. 

In the event of a major humanitarian emergency, the post holder is expected to work outside the normal role profile and be able to vary working hours accordingly.

Reports to: Director of Support Services
Staff reporting to this post: HR Senior Officer and HR Officer as direct reports and dotted lines with HR staff in the Field Offices. 

Role Dimensions: oPt CO is a high complexity country, with multi-member interest and an ongoing emergency response, with an annual budget of around $10m, and approximately 60 staff.

Key area 1: Human Resource Management

• Ensure HR strategy is developed with the Senior Management team, and support its delivery.
• Make sure that all HR tasks are implemented and performed, as described or as needed.
• Make sure HR systems in place to work both in emergencies and in normal context
• Ensure the prioritization of the delivery on SCI policies in particular related to Harassment
• Be part of Extended Senior management team, and identify risks for staff and propose mitigation for those risks
• Administer and monitor all benefits enrolments, changes and terminations. Ensure all personnel issues are done from employment, staff entitlements, leave tracking, orientation, probation, resignation, release letters, termination, staff exit process, recommendations, and follow up on any other personnel related paper work.
• Perform day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and directing employees as appropriate.
• Perform day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and directing employees as appropriate.
• Perform day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and directing employees as appropriate.
• Support managers through Save the Children performance management system; Develop to Perform (D2P) process including guidance in setting performance objectives, employee development plans and communications, assist managers in assessing employee performance and addressing deficiencies. This will include embedding the process in the overall on boarding process.

Key Area 2: Recruitment/resourcing and On-boarding: 

• Develop and deliver an HR strategy, ensuring SCI has the right team with the right competencies in place, ensuring succession planning and planning retention strategies.
• Ensure effective recruitment process, retention and succession of staff processes according to SCI recruitment policy and procedure.
• Managing the recruitment process and system for the country office (manage the workforce planning by working closely with department heads), supporting the HR team to conduct initial screening of applicants’ CVs, initial short listing of candidates, scheduling interviews, ensuring standard job descriptions, job advertisements, setting and preparing rejection letters for applicants not selected, help in setting criteria for selection, etc.).
• Manage the induction and on boarding process for new staff, and ongoing work-place learning. 

Key Area 3: Capacity Building, Staff Development and Wellbeing:
• Develop capacity-building plans for the HR team and support the development of these plans for HR teams in the Field Offices, with the support of the Field Office Managers and the Support Services Director. Work closely with department heads to ensure linkage to the development needs as part of the D2P process.
• Develop and deliver HR trainings for non-HR personnel for all cadres of staff to raise awareness of HR processes and procedures.
• Develop and deliver a learning and development plan for the CO, identify training opportunities for staff and department heads to develop high quality teams and ensuring adequate budgets.
• Work with leadership and management to manage talent management plans for the CO staff as part of the annual cycle.
• Support the delivery of leadership development opportunities and programs, including mentorship and coaching programs within and from outside the CO.
• Work with HR staff to promote, propose and implement wellbeing initiatives for all members of the staff. Monitor staff morale and well-being and develop, or deliver, and ensure adequate support mechanisms are in place.
• Travel to FOs to provide hands-on practical support to managers and staff, to build and develop the capacity of the HR team in the intervention areas through effective coaching, performance management frameworks and human resources development plans.
• Ensure staff well-being is taken into consideration during field visits and field work, discuss with ESMT or propose measures to SMT for supporting staff.

Key Area 3: HR systems, policies and procedures

• Ensure the implementation of HR polices & Practices Consistent with SCI Global Policies and procedures including the CO Essential Standards and compliant with local labor regulations.
• Ensure monthly and quarterly reports due for the Regional Office/Centre are completed, reviewed, and submitted on time.
• Ensure that SC HR trackers and systems (Oracle HRIS, leaves, payroll, staff info, and other trackers) are timely updated.
• Make use of HR available policies, practices, checklists and guidelines in order to ensure Save the Children good practices are in place.
• Provide advice to staff and line managers on personnel issues, grievances, or staff conflict, conduct debriefing and exit interviews for leaving staff and ensure any issues affecting staff retention are addressed. 
• Revise and keep updated the Personnel Manual, ensuring consistency with local laws and SCI standards. 
• Actively promote Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• Lead the delivery and management of the Sexual Harassment and Bullying policy, conduct trainings for staff, and ensure compliance and staff awareness towards this policy. Establish CO reporting mechanism and ensure availability for all CO staff (including the field).
• Lead or participate in investigations as necessary and ensure full compliance with SCI policy and procedure and maintaining confidentiality.
• Ensure complete confidentiality of all HR and financial related information.

Key Area 4: Compensation and Benefits:

• Manage the updating of the monthly payroll for international staff and ensure the payroll for national staff and volunteers are processed in a timely manner.
• Ensure proper documentation and filing of all payrolls and the support documentation in an orderly manner.
• Ensure providing the RO/Centre with the International staff different completed forms and documents when newly hired or released.
• Conduct salary surveys, review salary scale & benefits, and compare with other similar INGOs, to maintain external competitiveness and internal equity in SC salary scale and benefits.
• Support in the design and implementation of compensation systems relevant for both development and emergencies.
• Manage the job evaluation system and salary review exercises as needed.
• Advise the SMT as required on organizational structure, staffing and competencies, grading and job profiles annually, or as needed. 
• Ensure full compliance with SC global reward policies and philosophies.

Key Area 5: Staff Management, Mentorship, and Development:

• Ensure appropriate staffing and competencies within HR function in the CO.
• Manage the effective recruitment, training, and promotion of staff as appropriate, and work with line managers to ensure availability of appropriate professional development opportunities for them.  
• Ensure HR staff understand and are able to perform their roles in emergency/non-emergency contexts.
• Manage the Performance of HR staff in the CO through:
- Effective use of the Performance Management System including the establishment of clear, measurable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations.
- Coaching, mentoring and other developmental opportunities.
- Recognition and rewards for outstanding performance.
- Documentation of performance that is at standard and above and less than satisfactory, with appropriate performance improvements/work plans
• Support dissemination of capacity building to field HR personnel
• Participate in MEE regional HR plans and initiatives as needed.
• Represent Save the Children in other organizational meetings, workshops and seminars relating to human resources responsibility and accountability, or other areas as needed.

In order to be successful you will bring/have:
Essential Experience & Skills:

• At least 5 years work experience in Human Resources in senior positions.
• Previous experience working in international organization/company.
• Knowledge of salary and benefit structures, with previous experience in salary reviews and benefit structures.
• Demonstrated experience in examining and developing personnel, operations and procedures manuals, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of Israeli and Palestinian Labor laws and regulations.
• Demonstrated capacity in staff on boarding and in developing and conducting employee orientation sessions.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to interact with all levels of the organization independently, and foster a cooperative work environment. 
• Ability to supervise and train employees.
• Cross-cultural experience, understanding and sensitivity.
• Excellent organizational and time management skills.
• Fluent in both Arabic and English, written and spoken.
• Ability to work in a team/independently.

• Master’s degree in Human Resource management or related field.
• 3+ years’ experience in a managerial position
• Experience working in a humanitarian or emergency response context.
• Demonstrated capacity in conflict resolution and grievance resolution
• Understanding and knowledge of SC’s global Quality Learning Framework, focusing on literacy, numeracy and wellbeing of children
• Valid driving license
• Familiarity with HR research/survey practices and development.
• Knowledge of computerized information systems used in human resources applications.
• Knowledge of different donor’s rules and regulations.
We offer a competitive package in the context of the sector.  This role is offered on the basis of national terms and conditions only.

The Organization

Save the Children works in development and humanitarian contexts with children and partners to help families, communities, and governments identify and use innovations to ensure all children survive, learn and are protected.

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.  

We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. 

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Job description:

Find out more about this role by downloading the job description here Job description

Date advertised: 21 Nov 2019

Closing date: 10 Dec 2019 - 21:59 GMT

Location: Ramallah, Palestinian Territories

Department: Human Resources

Type: Permanent

Schedule: Full-time

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